FREQUENTLY ASKED QUESTIONS

Do you service all 50 states?

Yes, we currently service every state.

Is ResearchChemicsLab Legit And Safe To Use?

The answer is yes we are 100% legit and genuine. You can search online for genuine online reviews and reviews left by past customers.

Is my information safe with ResearchChemicsLab?

We at ResearchChemicsLab respect the privacy of your data and comply with the latest safety regulations. At ResearchChemicsLab, your data is stored on a HIPAA-compliant and secure server. You can review our Privacy Policy here.

Is shipping included in the price?

Yes, shipping is included in the total price of all orders at ResearchChemicsLab.

NO HIDDEN COST!!!

How do I contact ResearchChemicsLab?

Our Customer Service Representative can be contacted through Live Chat.

You can also contact us through email at info@researchchemicslab.com or call us for any assistance at:

+1 (707) 902-8756

 

What is your Refund Policy?

At ResearchChemicsLab, you are free to cancel your order at any time (and for any reason) prior to your next shipment. If at all possible, ResearchChemicsLab kindly asks for a minimum of 48 hours notice before your next order is set to process.
ResearchChemicsLab cannot guarantee refunds for any cancellation requests received 30 days after the shop has processed your order.
If you experience any issues with a shipment from ResearchChemicsLab or are dissatisfied with your product, please contact our team within 30 days following your order fulfillment.

ResearchChemicsLab will be more than happy to help make things right.

Do you ship to Canada?

Yes, we ship to Canada

What if I have any concern about customer service or chemical prices?

You can refer our Contact page for our contact information. You can always reach us and share your concern. We ensure to address them Within a reasonable timeframe.

How do I pay for my products?

We accept payment Via Cash App, Venmo, Zelle, Chime Transfer ( US customer only), Apple Pay, Bitcoins, Interac e-Transfer,  Gift cards, and offline payment.

You can pay for your order using the offline method and our customer support representative will call you & suggest a convenient payment method to complete your order.

Do I need to sign for my package?

We do not require a signature. However, the post office may ask for one. It is at times at the post employee’s discretion.

Sometimes notice is not left but the tracking details will always indicate attempted delivery if a signature is required when the recipient is not home to sign.

Close attention to your tracking details will prevent any issues in these cases.

What is the ordering process?

Now that your order at ResearchChemicsLab has been marked as paid, your package is ready to be carefully and discreetly packed up for shipping.

It is important to note, that we at ResearchChemicsLab take your privacy very seriously. We make sure not to include ANY markers or evidence of the contents on the outside of the package.

Given the contents are of a sensitive nature, very special steps must be taken to ensure a safe entry into your country of destination. This process itself averages 1-3 business days, not including weekends.

Once the package has left ResearchChemicsLab facility, a tracking number will be provided to you.

Do you ship to countries with high custom security?

Not all countries share the same success rate with our shipments. Some countries have a higher security clearance.

If you are uncertain of your country’s success rate, please contact our support and we will happily clarify.

When your order is placed, a clear set of terms and conditions are provided to you. The order will not be completed,

Can I trust ResearchChemicsLab’s customer reviews and ratings?

Absolutely!!! ResearchChemicsLab values transparency and displays genuine customer reviews and ratings. You can rely on these insights to gauge the quality and satisfaction associated with our products.

See more customer reviews at ResearchChemicsLab

Can I request a specific delivery date or time for my chemical order?

Unfortunately, specific delivery dates or times cannot be guaranteed. Delivery times depend on various factors, including shipping carriers and customs procedures.

Are there any extra or hidden charges?

No Hidden or extra charges.

At ResearchChemicsLab, all you have to pay is the price of what you are ordering final amount displayed when placing your order. Prices of all our products includes shipping fees

What shipping Service Providers do you use to ship package?

At ResearchChemicsLab, products are shipped Via FedEx, DHL, USPS, UPS, Aramex depending on which works best based on customers’ location

How quickly can you ship a product?

We do offer overnight shipping all across USA, and Canada.

Shipping to the UK, Australia and other Europe Countries will take 2-3 business day

Do you supply free samples?

No we do NOT supply FREE samples. However we do sell small sample amounts on the website and very reasonably priced.

Do You Have A Product That’s Not Listed On Your Website?

We can source most products in any quantity, If they is a product you are interested in you can contact us for more information, we will only source products not listed on our website if the order is 100g or over.